We want our residential care homes to be a place where you can leave your worries behind. As you settle into the vibrant residential community and your relationships with our team and your care home neighbours develop, you’ll rediscover laughter as the best medicine.
Our proactive team, supported by our volunteers will help ensure you live a life as full or as relaxed as you wish. We’ll do all we can to help you continue existing hobbies as well as finding plenty of new ones.
Professional 24-hour care in a warm, homely environment
Our Registered Manager will conduct a comprehensive pre-admission medical assessment where our care professionals will ensure that your Abbeyfield home is suitable for your needs not just now, but for the foreseeable future.
Generally if people can support themselves with the help of one person from a chair to wheelchair, or use a frame, they’ll find residential care to be the right fit.
Residents are always at the forefront of all care planning and they can choose how actively involved their loved ones are.
Our highly experienced and trained care professionals will have knowledge of your conditions ensuring all your needs are expertly cared for. They will also liaise with doctors and other professionals regarding on-going care.
General nursing requirements, like wound dressing changes, will be administered by visiting district nurses.
Our teams work closely together and are collectively responsible for their care. Each resident also has a designated care plan coordinator and a key worker to oversee their wellbeing.
Yes, all our homes are specifically laid out to ensure ease of access around the home. If you have any difficulties, our staff will be on hand to help too. All toilets have rails and mobility aids are available on request.
Our homes all have access to a GP and will help you register, or retain your current GP if they are local to the area.
Our senior care staff will always work closely with residents and loved ones to ensure health and well-being is regularly monitored and reviewed.
If hospital transport is not available, and loved ones are unable to help, our brilliant team of volunteers are on hand to help! We always ensure one of the care team accompanies them.
The team will discuss any extra care needs you may require with you and your loved ones in advance. We have the facilities and skilled teams to increase care levels throughout the care journey with minimal disruption to residents.
In most cases our chefs can provide nutritious home cooked meals daily and offer a variety of dietary options such as low sugar, soft diets, vegetarian or gluten free. Just speak to your care team and they will be happy to organise this for you.
Each home has a community optician visit the homes, a regular chiropodist and a mobile dentist also visit our residents. Our hairdressing team visits weekly too and some of our homes even have our own salon. Please note that some of these services incur small fees.
Within our Society, residents’ well-being is paramount. The activities team chat with residents on an individual basis, and also within organised group activities. We hold regular trips and social events, too.
We keep in touch with you using your preferred method of communication. The care team provide courtesy updates, if a loved one had a GP visit or minor accident, and our management team contact you every month for a general chat.
All our staff are food hygiene trained and the chefs are on site eleven hours a day. so a snack can always be provided. Drink and snack trolleys are also conveniently situated throughout the homes, as well as fruit bowls.
We actively encourage family and friends to visit the homes any time and become a regular part of Abbeyfield life. If special government guidelines on visiting are in place for safety reasons, we will follow advised procedures ensuring everyone’s safety.
Our homes have secure entrance points however residents are free to come and go. There is a strict signing in procedure and all immediate grounds are covered by CCTV. Each room has its own call point that residents can ring 24 hours a day.
Residents are encouraged to make their space their home. As far as practically possible they can bring furniture, pictures, ornaments and anything else that makes them feel at home in their own room. We do however need to insist that our beds are used from a health and safety perspective.
Residents are discouraged from keeping any more than general change and there is a petty cash system in place. Any items purchased from the mobile shop or services received can be placed to your charge account.
The gardens and outdoor spaces at the homes are well cared for and easily accessible. They can be enjoyed from the indoor conservatories or from the patio areas within the gardens. Some of our residents enjoy gardening while others prefer to sit back and just enjoy the lovely environment.
As a care charity, the needs of our residents are the number one priority. The ratio of staff to residents is based on residents’ dependency scoring. This ensures sufficient numbers of staff to meet residents’ needs at all times, day or night.
Absolutely, we encourage this and all our homes are situated in very convenient locations within beautiful natural countryside.
Residents are encouraged to remain as independent as possible and staff are always on hand for support. There are several house activities residents enjoy that promote gentle exercise.
Although residents do not have their own pets living with them, the community is very pet friendly and visitors often bring in their dogs when visiting residents. Some of our homes even have their own resident dog!
Wifi is available throughout the homes. Communal TV areas have books and magazines, while some homes enjoy a shared computer. All residents receive help with IT and communication from staff or volunteers.
Yes, each home’s activities coordinator runs group activities as well as providing plenty of one-to-one engagement. There are also regular outings to places of interest at no extra cost. All part of the social environment we value so highly.
It often takes time to settle into a new environment, so please speak with staff who will do all they can to help. Sometimes people who are unsure, try a month of respite care to begin with (subject to availability).
