"My husband, has been a resident here, at Hatch Mill, since May 2016. I have visited him on a, mostly, daily basis.
When Covid reared its head in the Far East and then globally; with the threat of lockdown seeming to be inevitable, I arranged a meeting with the managers about the effect that would have on my husband, me and the family. A difficult conversation I anticipated..... not so. They too had been thinking about it and came up with this suggestion; that I could move into the only free room they had at that time. I would move in, pay a daily rate and follow all the rules, protocols and testing regimes of the staff.
I cannot begin to express what a huge benefit this has been to my husband, me and our wider extended family.
The management and staff have accepted me as part of the team. I have seen from the inside, the dedication, the support to each other and to the residents, the willingness to step in to pick up extra shifts when a colleague has needed to self isolate for themselves or a family member. I have seen the efficiency in making sure we always had a plentiful supply of PPE and anti bac materials. I have witnessed and experienced the heartbreak when a resident became ill, and the humour when things were going well. I have seen the elation when some restrictions were lifted and heard the intake of breath and determination to cope again when they were reversed.
Fifteen months on from that decision, i am slowly moving home. A welcome event, but also a little daunting. My admiration and gratitude for the staff, from the bottom to the top, is beyond words, thank you seems not enough somehow."